Operations Supervisor, Security Services

Company Name: GardaWorld

Location: Thunder Bay, ON, CA

Job Duration: 2021-04-08 to 2021-05-08


Operations Supervisor


GardaWorld’s Thunder Bay team is expanding!   We are currently hiring an Operations Supervisor  to oversee a wide range of functions that contribute to the overall success of the branch.  The Operations Supervisor will lead the timely scheduling of guards and assignments in the region, ensure client satisfaction and operational success by meeting assigned key performance indicators, recruiting best in class resources and ensuring a full complement for all accounts along with branch off administration and operational support for the Mobile Supervisors and Account Management team.  If you are an organized professional who thrives in a fast paced environment, looking for an opportunity to build your career with an industry leader, we would like to meet you!


Operations Supervisor Opportunity:

  • Ensure all schedules are updated daily to ensure accuracy and zero errors
  • Mitigating overtime by advance scheduling and managing assigned weekly hours
  • Fill shifts with qualified candidates based on client, training  and contractual needs
  • Create and manage postings for recruiting and ensuring sites are fully staffed with appropriate guards 
  • Track and coordinate guard training, maintain a training matrix for portfolio of guards and sites
  • Create and maintain employee and client files in accordance with GardaWorld policies
  • Review reports and distribute and action reports as required 
  • Answer incoming calls to office and respond to inquiries in a professional manner
  • Participate in all training as assigned and required
  • Develop Standing Orders in compliance with GardaWorld protocols for all accounts and start ups
  • Create Pre-Site Hazard Assessments for all sites and maintains annual schedule for update and compliance
  • Maintain a uniform inventory and places orders regularly and as required and approved
  • Assist with New Account Start Ups and close outs



Our successful Operations Supervisor will demonstrate the following:

  • Previous experience working in a fast-paced, stressful environment 
  • Strong organization skills and the ability to multi-task
  • Understanding of business procedures and ability to quickly learn processes
  • Previous experience with CBA protocols and procedures is an asset
  • Professional deportment and communication skills – written and verbal
  • Strong proficiency in Microsoft Office 365
  • Previous experience with scheduling software, reporting platforms and other systems is an asset 
  • Flexibility to work variable hours in order to meet the needs of the business is required


What We Offer:

  • Competitive compensation package and benefits
  • Opportunity for career advancement
  • Free training and professional development

Interested in the Operations Supervisor position in Thunder Bay?  Please apply online or submit your resume to ss.ont.recruitment@garda.com