Facilitates the ongoing development of the Case Management program based on leading industry standards, benchmarking, and networking. Provides leadership for and monitor’s operational goals, objectives, and budgets for multiple departments. Provides direct leadership to facilities (system) case management teams related to case management processes and workflows to meet established goals.
Responsibilities include planning of budget, monitoring of revenues, patient care indicators and manages operating costs. Responsibilities include ensuring leadership throughput of unit, patient experience rounding, employee rounding for engagement, quality monitoring of unit, planning of budget and managing expenses.
Communicates, organizes, prioritizes, leads, facilitates, coaches and problem solves with reporting staff to ensure that goals and objectives are met. (Quality, Patient Experience, Employee Engagement, and Throughput). Works with other department leaders to carry out new health care services and performance improvement initiatives. Positively and appropriately represents Carilion Clinic at public and professional meetings. May provide direct patient care or assist employees in overall care of patients
Works closely in a system wide fashion with staff, peers and service line management as well as participate in interdepartmental collaboration in the implementation of strategies critical to the success of the service line and organization. Communicates directly with physicians, clinical leaders, senior managers, other departmental personnel, patients and their families. Provides supervision and direction to department staff. Must be versatile and flexible in leadership/management skills and work schedule. Responsible for compliance with applicable licensure and accrediting standards. Must have ability to efficiently navigate within the Electronic Medical Record (EMR) system.
- Graduate of school of professional nursing.
- BSN Required; Master’s preferred
Experience: Minimum 5 years or equivalent experience in a leadership or management positions in case management with a minimum of 3 years clinical and operational expertise. CM certification preferred.
- Currently licensed as Registered Nurse in the Commonwealth of Virginia.
- AHA BLS-HCP required.
- May be required to obtain/maintain BLS, ACLS, PALS, NRP based on specific work unit.
- In Psychiatry and Behavioral Health, de-escalation training must be successfully completed within four months of hire and then maintained going forward.
- Licensure and/or certification in medical or management related discipline preferred.
- Certified in specific area of focus a plus.
Other Minimum Qualifications
- Demonstrates excellent problem-solving, interpersonal, communication, team leadership, priority setting and work competency skills.
- Promotes a respectful, inclusive culture of service excellence.
- In Psychiatry and Behavioral Health must possess ability to appropriately handle/restrain patients who may be disruptive and/or physically violent.
Below are our core values that we strive to embody and expect of all our team members:
Collaboration: Working together with purpose to achieve shared goals.
Commitment: Unwavering in our quest for exceptional quality and service.
Compassion: Putting heart into everything we do.
Courage: Doing what’s right for our patients without question.
Curiosity: Fostering creativity and innovation in our pursuit of excellence.
Requisition Number: 79699
Employment Status: Full time
Location: CRMH – Carilion Roanoke Memorial Hospital
Shift Details: Monday – Friday; Prim. Days with periodic weekend rounding
Recruiter: DANA E JOHNSON
Recruiter Email: email@example.com
For more information, contact the HR Service Center at 1-800-599-2537.
This is Carilion Clinic …
An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.
Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.
Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.