Mortgage Customer Service Agent

Company Name: Bank of Oklahoma

Location: Irving, TX, US - 75014

Job Duration: 2021-06-11 to 2021-07-11

Overview

Req ID: 61190 

Job Location: Irving Irving TX 

Areas of Interest: Mortgage Servicing 

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies.                  .

Base Salary Range

$31,200 – $43,753

Bonus Type

Formula Based

Summary

Your strong knowledge of mortgage customer service and collaboration skills will set you up for success. You will be the primary point of contact for BOKF’s mortgage loan customers.

 

You will receive customer contact inquires via the inbound phone system. The calls include inquires related to payment applications, principal curtailments, tax and insurance disbursements, escrow analysis, assumption, adjustable rate mortgages, payoff statements and other inquiries regarding current mortgage loans.

About the Role

Your strong knowledge of mortgage customer service and collaboration skills will set you up for success. You will be the primary point of contact for BOKF’s mortgage loan customers.

You will be receiving customer contact inquires via the inbound phone system. The calls routed to Customer Service are inquires related to payment applications, principal curtailments, tax and insurance disbursements, escrow analysis, assumption, adjustable rate mortgages, payoff statements and all other inquiries regarding current mortgage loans.

What You Can Expect

You will use your problem solving abilities to resolve a variety of simple to complex customer problems. Agents will have a professional telephone etiquette and ability to multi-task while on call in order to resolve complex problems. You will be handling 80 to 100 calls per day.  You will be empowered to make decisions and offer solutions that help the customers and the bank.  You will work closely with your team to handle all the daily tasks and requirements and have a sense of accomplishment at the end of each day. 

Team Culture

Each team member is responsible for their set of daily tasks, but all work together to ensure the day’s work is completed.  They celebrate successes and find solutions together. They are a very close knit group that are all rowing in the same direction to deliver solutions and options to our clients.

We participate in group learning and idea sharing, and we practice candid communication through our open-door policy.  Problems are brought to the surface, and so are solutions; we’re receptive to feedback and constructive criticism.  We believe in personal and shared accountability. 

How You’ll Spend Your Time

  • You will often work under difficult and/or stressful circumstances and be able to maintain high level of control and professionalism while objectively dealing with customers’ requests.
  • You will maintain effective cooperative working relationships with peers and departments.
  • You will be given the tools you need to succeed and support our customers while making a direct impact every day.
  • You will work closely with your team and manager to develop solutions for customers’ requests.

We’d Like to Talk to You

COLLABERATION: Enjoy working in teams and across departments with a proficiency to follow-up and follow-through.

ORGANIZATION: You will need to be efficient to handle multiple requests, and prioritize your work.

PROBLEM-SOLVING: You are able to find solutions to complicated and challenging customer needs.  

EMOTIONAL INTELLIGENCE:  You will encounter unique situations with customers and coworkers, and you’ll need to show empathy and recognize clients’ emotions to guide your behavior and make good decisions. 

DETAILED ORIENTED:  You will follow our established standards and have good judgment to escalate situations when appropriate. Accuracy, follow up, and follow-through is vital for this role.

COMMUNICATION:  You are an excellent writer and speaker with the ability to build relationships with clients and coworkers.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of high school and 2-3 years of relevant experience or equivalent combination of education and experience.

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!
 

Apply today and take the first step towards your next career opportunity!
 
BOK Financial is an equal opportunity employer.  We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Please contact recruiting_coordinators@bokf.com with any questions.