Work Schedule/Days: Variable / Friday; Monday; Monday – Friday; Saturday; Sunday; Thursday; Tuesday; Variable; Wednesday
Employment Type: Full-Time
Location: Support I
Requisition #: 69843
Supports all disciplines within department to provide indirect and direct patient care activities. Proactively supports efforts that result in delivery of safe patient care and services and promote a safe environment at Children’s Healthcare of Atlanta. Can perform assigned tasks under physician, advanced practice registered nurse, physician assistant, registered nurse, or licensed practical nurse supervision.
- High school diploma or equivalent
- Completion of a medical assistant training program from an accredited school or emergency medical technician or hospital-based training as a patient care technician or equivalent
- Basic Life Support (BLS) within 30 days of employment
- No minimum experience required
- 1 year experience in pediatrics, including obtaining vitals, assisting clinical staff with patient care, phlebotomy, and specimen collection procedures
KNOWLEDGE SKILLS & ABILITIES*
- Initial competencies as defined by department must be completed within 3 months of employment
- Reflects professional image and possesses excellent communication, organizational, interpersonal, and teamwork skills
- Must be able to successfully pass the Basic Windows Skill Assessment at 80% or higher rating within 30 days of employment
- Assists in basic delivery of patient care as assigned/directed by licensed professional personnel utilizing and integrating age-appropriate standards, knowledge of growth and development, infection control and body substance precautions, patient safety, and body mechanics.
- Completes assigned tasks/orders from practitioners.
- Demonstrates competency in phlebotomy skills, resulting in proper and safe collection of laboratory specimens.
- Demonstrates competency during intake process, inclusive of accurate vital signs.
- Utilizes proficient organization and communication skills in prioritizing, delivering, and documenting patient care.
- Performs multiple, concurrent tasks in frequently stressful and fast-paced environment while maintaining strong internal and external customer service standards.
- Serves as liaison between patients/families and department staff by greeting patients/families, informing families of delays, relaying messages, and offering assistance/other services families may require.
- Performs administrative duties to promote efficient operations, including participating in office opening/closing procedures, answering phones, maintaining waiting room/patient diversion materials, restocking complimentary beverages, and updating wait-time boards.
- Understands and complies with infection control, safety, and Occupational Safety and Health Administration procedures and regulations.
- Demonstrates competencies that incorporate age-specific guidelines, including
N = Neonate (less than 30 days),
I = Infant (30 days to 1 year),
EC = Early Childhood (1-5 years),
LC = Late Childhood (5-13 years),
A = Adolescent (13-17 years),
AD = Adult, and
ALL = all ages.
Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.
Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.
Ability to lift up to 40 lbs independently and greater than 40 lbs with assistance
Bending/Stooping – Frequently (activity or condition exists from 1/3 to 2/3 of time)
Climbing – Occasionally (activity or condition exists up to 1/3 of time)
Hearing/Speaking – Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting – Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling – Occasionally (activity or condition exists up to 1/3 of time)
Sitting – Occasionally (activity or condition exists up to 1/3 of time)
Standing – Frequently (activity or condition exists from 1/3 to 2/3 of time)
Walking – Frequently (activity or condition exists from 1/3 to 2/3 of time)
Definite potential for exposure to blood and body fluids
Address: 1575 Northeast Expressway, Bldg 1, Atlanta, GA 30329
Function: Clinical/Nursing Support – Clinical Support