Manager Service Delivery II – US Work from Home

Company Name: CenturyLink


Job Duration: 2022-01-14 to 2022-02-13


About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The scope of this position is to lead a combined team of Project Coordinators and National Order Project Managers in all Service Delivery aspects

The Main Responsibilities

  • Manage, lead, and support activities of Project Coordinators and Project Managers
  • Hire and manage performance of assigned departmental employees
  • Ensure the assigned employees are trained on current products and processes
  • Employee development, formalized and scheduled training programs for assigned employees
  • Develop, implement, and monitor departmental goals and KPIs
  • Special projects as assigned
  • Data analysis and performance reporting creation and delivery
  • Create relationships with internal and external customers / Handle escalations

What We Look For in a Candidate

Preferred Qualifications:

  • Proven ability in managing large teams
  • Experience with Lumen products, processes and support functions with experience working with Billing, Repair Centers and Ordering & Provisioning Operations organizations
  • Implementation experience with multiple of the following technologies: DWDM, Transport/Waves, MPLS, Managed Services, Voice (PRI, SIP, Porting, etc.), Security, SD WAN, Managed Enterprise Services, Meraki.
  • Data and statistical analysis
  • Proficient in MS Excel, Powerpoint, Word, Visio, MS Project
  • Process gap identification and improvement
  • Bachelor’s degree
  • Strong communication (oral and written), leadership, organizational, presentation, project management and team building skills
  • Results focused and well versed in a broad set of networking and information technology subjects
  • Demonstrated ability to support large accounts
  • 5+ years in project management experience

What to Expect Next

Requisition #: 276584

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.