Manager – Case Management – RN

Company Name: Carilion Clinic

Location: Roanoke, VA, US - 24014

Job Duration: 2022-01-14 to 2022-02-13


Job Summary

Your accomplishments and expertise are noteworthy. They’re worth taking to the next level at Carilion Clinic, a Joint Commission-accredited organization that has earned distinguished accolades for clinical excellence, including Level 3 Patient-Centered Medical Home recognition from the National Committee for Quality Assurance.
The care coordination manager directs case management/care coordination and transition management functions and processes.   This position coordinates departmental functions in adherence with all Federal, State and CMC policies and procedures. . The Care Coordination manager provides leadership to the interdisciplinary team focusing efforts on efficient individualized care planning that will result in managing appropriate admissions, reducing potentially inappropriate readmissions, and assisting care managers who are facilitating the progression of the patient’s plan of care., to reflect accurate LOC and LOS determination. Prioritizes, organizes, communicates, ,  coaches, and problem solves with members of the care coordination care team as well as all multidisciplinary team members to ensure a timely, cost efficient , quality patient experience.  This position represents the care coordination team throughout CMC as requested.
Twenty-four hour accountability for human resource management, operational management, financial management and delivery of care coordination services.  Provides direct supervision of clinical and support. May provide management support for other areas within Carilion Clinics determined by Director. Meets daily and/or as needed with staff, patients, families, physicians, and other services to coordinate patient care; frequently with other managers and system leaders, the public, vendors and outside customers.  Accountable for maintaining confidentiality of patient and organizational information.
A regional leader based in Roanoke, Virginia, our community-based healthcare network includes seven hospitals‐including a U.S. News & World Report Top 10 hospital and two Magnet®-designated hospitals‐multi-specialty physician practices, and affiliations with prestigious academic medical institutions. Note the worthy advantages of supportive leadership, shared decision-making, state-of-the-art technological resources, inter-professional teams, innovative learning, and advancement potential.

Minimum Qualifications

Education:  Bachelor’s or 8 years of equivalent experience.  Masters Degree in Nursing or Certification in Case Management preferred.


Experience:  Three years of case management/ care coordination experience that demonstrates increased and/or diversified responsibility focus on care coordination, clinical outcomes, discharge planning and, quality improvement.  Must possess knowledge of the continuum of care services and clinical protocols.


Licensure/ Certification:  RN with current license with the Virginia State Board of Nurse Examiners.


Other Minimum Qualifications:  Ability to think critically, problem solve and to communicate effectively.  Demonstrated effective leadership and ability to mentor and trainas well as  strong  interpersonal skills to manage a team of clinicians through change.  Strong oral and written communication skills.  Basic computer skills,,knowledge of EPIC, Interqual, and E-Discharge and Servo.

Our Values

Below are our core values that we strive to embody and expect of all our team members:

Collaboration: Working together with purpose to achieve shared goals.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Courage:  Doing what’s right for our patients without question.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.


Requisition Number: 96234 
Employment Status: Full time 
Location: CRMH – Carilion Roanoke Memorial Hospital 
Shift: Day 
Shift Details: Monday – Friday; Day shift primarily with periodic weekend rounding / 24/7 accountability
Recruiter: DANA E JOHNSON 
Recruiter Phone:  
Recruiter Email:
For more information, contact the HR Service Center at 1-800-599-2537.

This is Carilion Clinic …

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.