Long Term Disability Technical Specialist I

Company Name: Lincoln Financial

Location: Charlotte, NC, US - 28201

Job Duration: 2021-05-04 to 2021-06-03


Alternate Locations: Atlanta, GA (Georgia); Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Omaha, NE (Nebraska); Phoenix, AZ (Arizona)

Relocation assistance is not available for this opportunity.


Level: P1 

Requisition #66027

About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $238 billion in assets under management as of December 31, 2018.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.


General Purpose of Job

This position will perform and deliver on routine assignments and projects for his/her assigned area(s) of responsibility. S/he will be responsible for the management of assigned claims. S/he will review, investigate, and make claim determinations regarding coverage, compensability, and appropriate outcome of claims.

Duties and Responsibilities

Analyzes and processes claims by obtaining, investigating, and summarizing information to make claim determinations.
Analyzes claimants coverage contracts to determine basic payment eligibility is met.
Conducts interviews with external stakeholders (e.g. physicians, claimants, and/or lawyers); when additional information cannot be obtained, escalates as needed and identifies next steps to ensure efficient handling.
Effectively collaborates with appropriate internal stakeholders to determine claim eligibility and to manage claim through full life-cycle.
Evaluates and makes recommendations regarding claim eligibility determinations to management.
Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility.
Partners with management and other resources to contribute to training materials; provides training to claims team members.
Performs and delivers on routine assignments/projects for his/her assigned area(s) of responsibility.
Proactively identifies and resolves issues and/or concerns; clearly articulates claim process & review to address customer questions.
Provides coaching/feedback to claims teams on effective use of policies/procedures and best practices in claims workflow & management.
Reviews and provides assessments to facilitate settlement of claims up to designated authority level and makes claims payments.
Reviews obtained information to make claim determinations and ensure appropriate claims outcomes for his/her assigned claims.
Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
Supports management in the review of team performance, identifies trends and provides feedback to enhance practices/processes to ensure a positive customer experience.

Additional Position Responsibilities

Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures.
Makes a positive contribution as demonstrated by: – Making suggestions for improvement – Learning new skills, procedures and processes
Performs other duties as required.
Remains current in profession and industry trends.

Other Skills and Abilities

Ability to perform under stress in cases of emergency, critical or hazardous situations.
Ability to work with others in a team environment.
Demonstrated solid relationship management skills with internal clients (e.g. management, peers and colleagues).
Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
Demonstrates strong interpersonal skills with a collaborative style.
Demonstrates the ability to use sound judgment and discretion regarding confidential information.
Finds common ground and can gain collaboration among management, colleagues and peers.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Successfully completes regulatory and job training requirements.


4 Year/Bachelor’s degree or equivalent work experience (4 years of experience in lieu of Bachelors)_Minimum Required in Business or Finance



0 – 1+ Years Experience in claims that directly aligns with the specific responsibilities for this position (Required )

This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.


Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.



Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.