IT Specialist- Production Support- REMOTE

Company Name: Charles River Laboratories

Location: Wilmington, MA, US - 01887

Job Duration: 2021-07-22 to 2021-08-21


At Charles River, we are passionate about improving the quality of people’s lives. When you join our global family, you will help create healthier lives for millions of patients and their families. 


Charles River employees are innovative thinkers, who are dedicated to continuous learning and improvement. We will empower you with the resources you need to grow and develop in your career. 


As a Charles River employee, you will be part of an industry-leading, customer-focused company at the forefront of drug development. Your skills will play a key role in bringing life-saving therapies to market faster through simpler, quicker, and more digitalized processes. Whether you are in lab operations, finance, IT, sales, or another area, when you work at Charles River, you will be the difference every day for patients across the globe.


IMPORTANT:   In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process.  Please make sure work history and education are added correctly.   


Job Summary


Responsible for support and operation of software platforms and applications in a global IT environment; monitoring and optimizing performance, maximizing reliability, managing changes and performing the triage and resolution of complex platform / application issues.  Inspired to provide a robust and reliable operational service and take great satisfaction from resolving issues and implementing improvements. 


1.    Consistently deliver high-quality services to customers and effectively set and manage customer expectations.
2.    Approve, schedule, document and perform platform, application and data changes to provide users with new capabilities or maintain existing capabilities while ensuring the integrity and reliability of applications and the platform.
3.    Support developers, product owners, testers, business and IT managers and other technical and business staff on the best processes and practices to minimize development and operational time and effort and to maximize application performance and reliability.
4.    Monitor, manage and report on the operations of the platform and its hosted applications to anticipate and deal with performance or reliability issues before these impact users.
5.    Plan, setup, test and maintain platform and technical infrastructure, to explore new designs and to prepare for and implement improved architectures and configurations.
6.    Have good empathetic and communications skills to work effectively with customers and colleagues, particularly to help identify business and technical priorities and options when dealing with operational issues.
7.    Use technical knowledge to resolve issues in a timely manner and ensure all issues are identified, tracked and recorded in the service desk system.
8.    Organize break/fix analysis for individual and recurring support issues.  Document findings and work with appropriate resources to find and deliver cost effective and timely solutions. 
9.    Ensure work is compliant with business governance models and implements applicable guidelines and regulations (e.g. GxP, SOX, etc.).
10.    Assist in the facilitation of effective team and customer meetings and interactions.
11.    Perform all other related duties as assigned. 

Job Qualifications

•    Education:  Bachelor’s degree (B.A./B.S.) or equivalent in Computer Science or related discipline.
•    Experience:  Minimum 8 years applicable IT experience.
•    Experience in operating OutSystems or a similar application management platform would be beneficial.
•    An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
•    Other:  In-depth knowledge of current IT technologies and state-of-the-art practices including an understanding of application lifecycle and database and systems design.  Must understand internet and web architectures and how legacy and web-based systems interface with each other.  Excellent communication and interpersonal skills including the ability to deliver informative, well-organized presentations.  Able to use empathy and persuasion to work well in a busy team environment.  This position requires good analytical skills and the ability to provide solutions to issues. 

Other Basic Competencies:
•    SQL Server, SSMS and transact SQL – Azure Data Studio would be useful.
•    IIS installation and configuration, particularly App Pool & .NET configuration.
•    Windows Server – configuration and management, understand performance monitoring and issues resolution, knowledge of PowerShell useful.
•    VM Ware use, configuration and management.
•    Basic understanding of networking – IP, DNS, Load Balancers and SSL Certificates.
•    MS-Office – Excel, Word and PowerPoint.



IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. 

About Corporate Functions
The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.  

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.

Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer – M/F/Disabled/Vet.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

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