The HR Coordinator is responsible for managing and responding to queries escalated from the HR Service Desk including queue management of HR system tasks via Employee Central. We are looking for colleagues who have a real passion for people, have what it takes to deliver excellent customer service and who are self-motivated, flexible and keen to learn.
This is a key role within the Employee Services team providing Tier 2 support to managers and employees in Italy and the UK on all employment-related matters and will work in close partnership with the HR Service Desk Advisors to provide users of the service with a first class customer service and issue-resolution.
As an HR Operations Coordinator, you will be a conceptual thinker with superb organisational and time management skills with the ability to multitask and work at pace. You will possess great conflict management and problem solving skills with a strong understanding of end to end HR life cycle activities.
Central to the role is Connect, our HR information system and People portal, where you will be accountable for accurate and timely input of data and taking appropriate action to maintain the correct organisation, employee and job records. The role will require you to maintain the highest standards of confidentiality and attention to detail to ensure the integrity of personal data and HR records.
Reporting into the Employee Services Manager, this role will partner with the wider HR Operations team and Centre of Expertise based in London/Milan to ensure that an excellent level of customer service is provided to the business.