Realize your most important career aspirations as you support clinicians and patients with your skills and attention to detail. At Carilion Clinic, our team provides office support in a forward-thinking environment. You will thrive through extensive training, supportive leaders and potential for advancement. Carilion offers comprehensive benefits, paid time off, and tuition options. Join a team where your skills and ideas will make a difference in the health of our patients and the communities we live in.
This position will be focused on referral management and will be a member of the centralized referral team.
The Healthcare Administrative Associate prioritizes and performs clerical duties to maintain basic front office workflow functions vital to the effective and efficient functioning of the medical practice, clinic, and/or department.
The Healthcare Administrative Associate job duties include, but may not be limited to the following:
- Greets, screens, and provides service to patients and visitors
- Processes mail, faxes and other documents
- Maintains multi-line phone system/switchboard
- Schedules, registers, check in/out patients
- Maintain medical records
- Performs data management, spreadsheet functions
- Runs and maintains reports
- Performs charge entry
- Processes billing documents and researches and resolves issues
- Collects co-payments, deductibles, and other self-pay amounts at time of service
- Maintains cash box and receipt books
Education: High school diploma or GED required.
Experience: Minimum of two years prior experience in a physician office/medical office, data processing and/or with multi-line telephones preferred. Previous registration and/or medical insurance experience preferred. 2+ years of referral management experience strongly preferred.
Other Minimum Qualifications: Must be customer driven, have strong grammar, spelling and punctuation skills, knowledge of medical terminology, knowledge of office procedures and equipment, proficiency in computer data entry/keyboarding, ability to use electronic medical records and good organizational, communication, and interpersonal skills. Knowledge of Microsoft software applications preferred (Word, Excel). Ability to multi-task essential.
Below are our core values that we strive to embody and expect of all our team members:
Collaboration: Working together with purpose to achieve shared goals.
Commitment: Unwavering in our quest for exceptional quality and service.
Compassion: Putting heart into everything we do.
Courage: Doing what’s right for our patients without question.
Curiosity: Fostering creativity and innovation in our pursuit of excellence.
Requisition Number: 82093
Employment Status: Full time
Location: Carilion Clinic Family Medicine – Galax
Shift Details: Monday through Friday, 8:00 a.m. to 5:00 p.m.
For more information, contact the HR Service Center at 1-800-599-2537.
This is Carilion Clinic …
An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.
Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.
Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.