Head, Technical Services

Company Name: Charles River Laboratories

Location: Laval, Queb, CA - H7V 4B3

Job Duration: 2021-09-15 to 2021-10-15


For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.


IMPORTANT:   In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process.  Please make sure work history and education are added correctly.   


Job Summary


Plan, manage and coordinate staff for all technical operational activities of Technical Services.


  • Schedule, with the help of appropriate staff, all study activities by working closely with all Departmental Management;
  • Assess staffing requirements. Maximize the utilization of all technical personnel;
  • Work closely with the Director of Technical Services to define and establish departmental needs and goals;
  • Provide leadership to direct other team members in solving complex problems;
  • Work closely with the Process Improvement and Global Scheduling Department to ensure coordination of front end scheduling and cost estimation;
  • Oversee the technical training processes of the technical services;
  • Work with departmental management to define needs and to keep facility organized and running smoothly, establishing objectives, procedures, performance and quality standards;
  • Monitor performance of direct reports and provide regular feedback.  Recognize and reward good performance. Manage performance issues;
  • Create a positive motivational work environment, using morale boosting techniques, goal setting and recognition practices;
  • Review study requests to ensure technical feasibility;
  • Develop and coordinate programs and activities to protect the health and safety of employees;
  • Monitor the status and quality of data revision and ensure that raw data is submitted as per schedule;
  • Provide QA with documentation that might facilitate their audit and follow up on the status of the audit;
  • Contribute to the development of hiring programs;
  • Provide technical expertise whenever necessary;
  • Ensure that work performed is in accordance with the requirements of study plans and in full compliance with GLP (where these conditions apply);
  • Write Standard Operating Procedures (SOPs);
  • Provide development opportunities for team members;
  • Manage time effectively;
  • Remain informed on all legislation and developments related to job through self-education and external training;
  • Substitute for and/or assist department colleagues;
  • Perform any other reasonable tasks that may be required.

Job Qualifications


  • Education in Biology, Animal Science, Biotechnology or related discipline;

  • 10 years of experience in a contract research environment;

  • 5 years in a managerial capacity;

  • Excellent knowledge of regulations and guidelines associated with: Canadian Council on Animal Care (CCAC), Canadian Association for Laboratory Animal Science (CALAS) and American Association for Accrediting Laboratory Animal Care (AAALAC);

  • Proven decision-making skills, and an ability to multi-task;

  • Excellent organizational, interpersonal and communication skills;

  • Solid understanding of study purpose and requirements;

  • Strong practical knowledge of all aspects of toxicology work, PK, TK and efficacy studies;

  • Able to manage stress and work well under pressure;

  • Strong problem solving and analytical skills;

  • Strong customer service orientation;

  • Ability to work under time constraints and adapt to change;

  • Demonstrated leadership ability;

  • Ability to efficiently manage time, resources and people;

  • Flexibility to work on changing work schedules;

  • Working knowledge of related computer applications.



IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. 

About Safety Assessment
Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market.  Each year approximately 120 investigational new drug (IND) programs are conducted in our Safety Assessment facilities. 

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.


Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer – M/F/Disabled/Vet.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit www.criver.com.