Fulfillment Manager – Birmingham, AL

Company Name: Loves Travel Stops and Country Store

Location: Birmingham, AL, US - 35005

Job Duration: 2021-05-04 to 2021-06-03

Overview

Req ID: 233424 

BASIC PURPOSE: The primary purpose of this position is to facilitate communications between Sales and Operations to ensure all assets, personnel and instructions are in place to successfully execute all customer requirements for Truck Care products and services at a high level.

 

MAJOR RESPONSIBILITIES:

  • Position is to serve as a partnership with the Truck/Fleet Sales team to facilitate in account acquisition and management as required from a fulfillment, operational, and product knowledge perspective.
  • Position is responsible for the back end set up of all new customer requirements including ensuring fleet profile and program requirements as provided by Sales are communicated and set up in Shop Connect/NOMAD and continuing requirements are kept current and properly communicated to Ops and Sales teams.
  • Facilitate communications between the Operations Team (both Truck Care Support and Line Operations) and the Sales team of account status and the key criteria for success of customer issues and opportunities for improvement.
  • Work with Truck Tire Care and Line Ops to set up initial and ongoing staffing and development plans for customer requirements to consistently execute all programs at an extremely high customer satisfaction level.
  • Work with the Ops, DC, and Transportation teams to determine the initial service locations for customers and on a continuing basis to determine if accounts should pivot to other locations including DC direct and facilitate the smooth transition.
  • Resolve day to day direct customer issues and concerns.
  • Manage and execute weekly travel within region.
  • Analyze and audit weekly and monthly reports.
  • Develop and maintain positive relationships with all Love’s personnel and customers. 
  • Actively pursue opportunities for personal development within the department and company.
  • Other duties assigned as needed.

 

EDUCATION AND EXPERIENCE:

  • HS Diploma or equivalent required
  • Bachelor’s Degree preferred
  • 2 years of commercial tire or services experience and territory management experience

 

SKILLS AND PHYSICAL DEMANDS:

  • Hard Skills: Proficent knowledge of Microsoft Office
  • Soft Skills: Work with other employees, team player, detail and deadline oriented, multitasking, organizational skills, strong verbal and written communication skills, and the ability to adapt and to grow from changing market conditions
  • Requires prolonged sitting, some bending and stooping.
  • Occasional lifting up to 110 pounds.
  • Manual dexterity sufficient to operate a computer keyboard and calculator.
  • Requires normal range of hearing and vision.

 

Job Function(s): Truck Tire Care 

 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert