FRONT DESK MANAGER

Company Name: Compass Group Holdings PLC

Location: BABSON PARK, MA, US - 02457

Job Duration: 2021-06-11 to 2021-07-11

Overview

A Fresh Approach to Great Results. 

 

 

At FLIK Hospitality Group we believe in great food, great service, and great people. As a leading corporate dining and hospitality company, we provide quality and nutritious meals with a wellness-first approach, reception services, and property management to over 800 locations nationwide. From respected law firms, financial institutions, professional athletics teams, K-12 independent schools, hotels and conference centers, and more, our approach to hospitality is rooted in our dedication to providing quality service to each and every one of our guests. We believe in seasonality in sourcing our ingredients and providing a customized approach to the culinary and hospitality needs of each client; our wellness first approach ensures our food supports healthy and delicious choices. Join our team today!

 

 

Job Summary

Summary:  As a Front Desk Manager, you will manage the duties and responsibilities of the Front Desk associates to ensure guest satisfaction in the operation.  Responsibilities include hiring and managing employee relations for the front desk and reservations staff, overseeing the daily operation of services for the account, handling all guest complaints, and following up to ensure accuracy.
 
Essential Duties and Responsibilities:

 

  • Oversees the daily operation of the front desk, coordinating with other departments as required to manage guest satisfaction.
  • Manages day-to-day operation of the front desk by ensuring staffing, service and financial standards are met.
  • Ensures the day-to-day operation of the front desk meets AAA 5-Diamond standards at all times including appearance standards.
  • Attends management meetings and those that relate to the front desk.
  • Handles guest compliments, complaints and concerns in an appropriate fashion to ensure guest satisfaction and fiscal responsibility.
  • Prepares staffing schedules, training, maintaining department payroll reports, vacations, holidays, sick leave, and absence records.
  • Assists with interviewing candidates, performance reviews, and manages performance as required.
  • Controls stock inventory levels, monitors workstations for cleanliness and organization at the Front Desk and in the back office areas.
  • Performs other duties as assigned.

 

Qualifications:

 

  • Experience working in a hotel, hospitality, or corporate environment.
  • Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

 

Associates at Flik Hospitality are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Req ID: 550920

Flik 

BRIAN P PANGBORN 

SALARIED EXEMPT