Discusses and resolves financial matters with patients/guarantors who are uninsured, underinsured, and/or owe outstanding amounts to SPG. Makes payment arrangements, administers the SPG Charity Care Program, and collects monies due from patients/guarantors. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
High school graduate or equivalent.
Must have at least three (3) years experience in insurance eligibility and coverage verification, billing, coding, and collections in a medical practice setting.
Excellent communication and diplomacy skills.
Knowledge of practice management systems and basic computer skills.
Detail oriented, analytical thinking, excellent prioritization, and organizational skills.
Key Job Responsibilities
Discusses and resolves financial matters with patients and guarantors who are uninsured, underinsured, and/or owe outstanding amounts to SPG.
Makes payment arrangements and administers the SPG Charity Care Program, using special expertise in insurance eligibility and coverage verification.
Supports Manager in other various collection functions.
Performs other job functions as requested.
The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
Must have good balance and coordination.
The physical requirements of this position are: light work – exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
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