Company Name: Compass Group Holdings PLC

Location: CHARLOTTE, NC, US - 28217

Job Duration: 2021-09-15 to 2021-10-15




  • We are now hiring for an EAST COAST PRODUCT SUPPORT SPECIALISTposition.
  • Location:   This is a 100% remote position.  Anywhere in the United States; however east coast or central regions are preferred.  Note: online applications accepted only.
  • Schedule:  Primarily Monday through Friday, 8 am – 5 pm eastern time.
  • Details:  We’re looking for an East Coast Product Support Specialist to join our small but mighty Product Team in supporting our chefs and managers in utilizing our various technology products. You’ll also get the chance to exercise your creative and organizational side by helping us build and maintain our stock of digital assets.
  • Requirement:  Proficient in Adobe Photoshop, comfortable working within a structured ticketing support system (Jira).  Must have tech support experience.  Digital asset management experience preferred. 1-3 years of related experience. Customer service-oriented.
  • Reports to:  Product Manager
  • *Internal Employee Referral Bonus Available



We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 887225. Additionally, you can get in front of the hiring manager faster and share what makes you unique with a Prerecorded Video Interview! Click here to learn more!

The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg


Diversity of thought and inclusion for all is what drives our success – we invite you to start your journey with us today!


Are you looking for a job with competitive wages and benefits, one in which you can learn and grow while making a difference in the world? We’re hiring! Bon Appétit Management Company operates more than 1,000 cafés around the country for corporations, universities, and museums, as well as a few dozen public restaurants. We’ve led the industry in socially and environmentally responsible sourcing, from sustainable seafood to cage-free eggs. We cook everything from scratch using fresh, local ingredients.


Learn more about careers with Bon Appétit: http://www.bamco.com/careers/

Job Summary

Key Responsibilities:

Product Support – Digital Signage, Cafebonappetit.com, Menu Mail, and Café Manager (75%)
•    Manage the Product Team Jira Help Desk and CBA-Admin email and respond to support requests in a timely manner
•    Troubleshoot device issues and investigate potential product bugs 
•    Assist with ticket-writing as well as testing features and bug fixes 
•    Work with field operators on digital signage installations and device purchases
•    Schedule/post-national content and promotions on cafebonappetit.com
•    Craft and edit product documentation 
•    Participate in training activities including one-on-one live sessions as well as creating written/visual guidance and videos
•    Support administrative aspects of product management such as maintaining organizational systems and participating in accounting procedures
•    Special projects as assigned

Asset Management (25%) 
•    Manage and maintain asset management system, facilitate asset approvals, and standardize workflows 
•    Work with stakeholders to develop, document, and maintain tagging and keyword schemas
•    Regularly curate and audit assets for brand adherence, relevance, and usage
•    Source, crop, and size stock photography for all digital products and various marketing and social media needs
•    Support team members in uploading and tagging of assets


Preferred Qualifications:

•    Ability to provide clear level-headed guidance when investigating difficult issues
•    A proactive communicator who understands the tenets of outstanding customer service
•    An analytical thinker who can dissect issues to provide creative solutions and efficient, strategic paths to resolution
•    Patience to work through bugs and device issues with folks that have varying levels of technological knowledge
•    Adaptive and extremely organized, with a penchant for improving systems and creating efficiencies
•    Tenacious and eager to learn new and sometimes challenging tasks and thought processes
•    Capable of working independently to prioritize tasks and manage a high volume workflow
•    Comfortable working within a structured ticketed support system (experience using Jira is a plus!)
•    Experience using WordPress.
•    Experience with, or interest in learning, web development terminology and processes
•    Familiarity with the functionality of devices such as Android tablets, Smart displays, chromeboxes, and Apple TVs
•    An understanding of basic internet/network structures
•    Proficient in using Adobe Photoshop for cropping, editing, and resizing images
•    An eye for color, layout, and design
•    Experience in a food service environment is a plus
•    Flexibility to support off-hours and weekend openings and installations, as needed

Associates at Bon Appétit are offered many fantastic benefits.

Both full-time and part-time positions offer the following benefits to associates:

  • Medical
  • Dental
  • Vision
  • Life Insurance/AD
  • Disability Insurance
  • Retirement Plan
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)


About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).

Req ID: 887225 

Bon Appetit