e-Commerce Experience Manager 1

  • Amway
  • Ma - 10 - Petaling Jaya
  • 1 week ago

Company Name: Amway

Location: Petaling Jaya, 10, Ma

Job Duration: 2021-04-08 to 2021-05-08

Overview

Location: PJ

 

Responsibilities:

  • Developing e-platform strategy that can improve browsing, purchase experience and optimized e-commerce experience
  • Lead to conduct benchmark exercises among industry leaders
  • Responsible to explore other social selling initiatives that are within Global direction that can attract customers to do business in a more modern way
  • Design and tailor the appropriate promotion plans/activities and communication to ABOs/customers promoting new e-commerce initiatives or experiences
  • Collaborate with Amway Global/Regional/Local Digital team to leverage on current business tools and IT to support e-commerce initiatives implementation
  • Review and identify various pain points that could possibly exists in website/apps and work with different Global/Regional team to deliver and/or provide solutions
  • Accountable to develop documentations/governance/SOPs to enhance social service design and social selling experience that may include customer management, service management, customer care and others
     

 Requirements:

 

  • Candidate must possess at least Bachelor’s Degree in any discipline with 8 to 10 years in strategically heading and driving e-commerce/online platform
  • Someone who has experience on businesses transforming from offline to online
  • Strong communication with stakeholder management