Division Associate Communications/Engagement Manager

  • Kroger
  • US - IN - Indianapolis
  • 2 weeks ago

Company Name: Kroger

Location: Indianapolis, IN, US - 46250

Job Duration: 2022-01-13 to 2022-02-12


Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Exempt



Position Summary:

Develop/implement strategic internal communication plans/initiatives that promote the company’s purpose, strategies and business priorities. Execute corporate internal communications initiatives to improve associate engagement/communication, drive business results and deliver on Customer 1st promise by sharing our unique story. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

  • Lead in the creation of internal communications that inspire associate to adopt behaviors that improve customer experience; create/implement strategies to bring our purpose to life every day
  • Support/contribute to the Corporate Affairs (CA) story engine by creating compelling content that increases associates’ company commitment and highlights ways they make a difference
  • Act as a communications consultant for division leaders with CA manager guidance
  • Lead internal communications strategies/planning processes; create monthly messages for leaders and manager communication training workshops
  • Provide strategic communications counsel/tactical support to local bargaining teams before, during and after contract negotiations
  • Serve e-newsletter editor in partnership with General Office (G.O.) team
  • Serve as primary division web content manager for company intranet and as a resource for division content managers; help measure/improve intranet use/content effectiveness
  • Work with divisions and G.O. Kroger Television (KTV) producers to produce a weekly video that recognizes associates and connects people to Kroger’s purpose
  • Serve as division’s internal business social network community manager; monitor activity, plan and host engagement events; curate top conversations/results
  • Write, edit and produce a division magazine (digital where appropriate) at least bi-monthly containing a blend of company and local content
  • Support Merchandising, Operations and Human Resources (HR) initiatives to drive engagement with key stakeholders across multiple channels
  • Promote/administer company’s annual Associate Insights Survey among division associates
  • Provide event support/content development for company, division, district and store leadership meetings
  • Manage division’s text messaging/alert program
  • Manage resources/consultants as determined by division CA manager to deliver timely, accurate information and oversee completion of work from concept to delivery
  • Work with G.O. associate communications managers to improve communication measurements/effectiveness
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications/Education:

  • 2 years’ corporate communications experience
  • Bachelor’s degree, preferably in journalism, communications or a related field
  • Excellent oral/written communication skills; ability to write a wide variety of print/online collateral materials
  • Demonstrated ability to handle multiple projects simultaneously under tight deadlines
  • Ability to handle highly confidential information

Desired Previous Job Experience/Education:

  • 3 years’ corporate communications experience, including knowledge of and experience with human resources and organizational change
  • Print production/web content management experience
  • Media, social media and digital content development experience
  • Experience communicating with a unionized workforce
  • Experience in a retail environment
  • Proficient with Microsoft Office


Education Level: Bachelor’s Required
Required Travel: Up to 25%
Required Certifications/Licenses: None
Position Type: Full-Time
 Regions: Midwest


Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world’s largest retailers, we employee more nearly half a million Associates across 35 states. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.


Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.  At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®.  We are committed to creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 Posting Notes:  IN || Indianapolis || 5660 Castleway West Dr. || 46250 || Kroger General Office || [[mfield2]] || Corporate Affairs || Employee || Exempt || Full-Time || None