Digital Retention Intern

Company Name: Kaspersky Lab jobs, Employment

Location: RU

Job Duration: 2021-09-15 to 2021-10-15

Overview

Responsibilities:

The role holder will support the RU & META Retention activities by:

  • Assisting with the development of Retention strategy as per the direction of Senior Digital Retention manager

  • Customer data analysis & visualization providing insights for customer experience optimization

  • Studying customer feedback from surveys and send to the appropriate stakeholders

  • Formulate & visualize requirements for new dashboards

  • Development and maintenance of documentation on the team confluence pages

Requirements:

  • Advanced excel & PowerPoint user.

  • Strong analytical skills & interest to customer analytics

  • Good communicator with the ability to engage with team members at all levels within the organization

  • Positive attitude with the ability to solve problems and pro-actively generate solutions to rectify issues

  • Excellent written and verbal skills (with a good level of English in both) combined with the ability to present results

  • Ability to multitask whilst also maintaining a good eye for detail.