Customer Systems Interface Manager

  • Bechtel
  • AU - NSW - Sydney
  • 2 weeks ago

Company Name: Bechtel

Location: Sydney, NSW, AU

Job Duration: 2021-10-14 to 2021-11-13


Requisition ID:  240760

Requisition Posting End Date: 10/20/2021

Join Bechtel, one of the most exciting engineering and project delivery organisations in the world. Bechtel is a respected organisation and an industry leader in construction. Bechtel were named the top U.S. construction contractor for the 20th consecutive year  by the engineering and construction industry’s leading publication. 


What we offer
At Bechtel we offer a competitive salary package with the opportunity for flexible working to achieve greater work-life balance. Employee wellbeing is at the centre of our business promoted though private health cover and access to a leading employee assistance program.  Bechtel is committed to offering you the benefits and resources to live healthy lives

Project Overview

Sydney Metro West is a major driverless metro rail line connecting Greater Parramatta and the Sydney Central Business District. The new line will double the rail capacity between the two areas, reduce journey times and link more communities to rail services, supporting employment growth and housing supply. The project is expected to create around 10,000 direct and 70,000 indirect jobs during construction.

Sydney Metro West will include nine stations and deliver rail services for the first time to communities at Burwood North, Five Dock, The Bays and Pyrmont. It will also provide faster, more frequent access to; major employment at Parramatta and The Bays; sporting and entertainment at Sydney Olympic Park; and health and education at Westmead.


Position Overview

The Sydney Metro West Customer Systems Interface Manager will form an integral part of the Integrated Delivery Partner Team. The individual must be proactive, a self-starter and outcome focused as they will be seconded into the clients Operational, Customer and Placemaking department. Whilst the individual will report to a Bechtel employee for the purposes of time management and performance reviews, their day-to-day direction and priorities will be provided by a Sydney Metro employee.


The Customer Systems Interface Manager must have excellent communication skills as they will be required to coordinate with multiple stakeholders to ensure that a robust design, procurement and delivery plan is established for all customer systems (e.g. systems that support the customer during the operation phase of the railway e.g. CCTV, help points, lifts and escalators, internet, digital wayfinding, smartphone Apps etc.) on the Sydney Metro West project.


What you bring

  • Translating the Sydney Metro aspiration and strategy into a meaningful execution plan
  • Supporting the procurement function to ensure that all necessary requirements have been contained within the contract documents
  • Working with the engineering design services team to validate that requirements have been met and design work has been completed to support project delivery
  • Leading engagement with Delivery to deliver on the execution plan
  • Being the single point of contact with accountability for customer systems.
  • Enabling and promoting effective communication and collaboration between the respective team members


About you

  • Recognised degree in an engineering, scientific or other appropriate discipline; 
  • Current recognised chartership or professional licence; or working towards 
  • At least 8 years of experience in the construction industry, with at least 3 years’ experience in the rail industry
  • Knowledge and demonstrated application of Bechtel’s Zero Accident Safety Philosophy or an equivalent program; 
  • Knowledge of construction, engineering, procurement, subcontracts / contracts, planning, scheduling and cost, estimating and the interrelationships; 


Our commitment

Bechtel’s Vision, Values and Covenants commit us to the ideals of fairness, diversity, inclusion, trust  among others. These values help define our culture and the positive impact we aspire to make in the world through our people and projects. At our project sites and offices, we have many colleagues from different nationalities, religions, and backgrounds working together to accomplish amazing things. 


All qualified applicants will receive consideration without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military, or veteran, marital or disability status.

Candidates will be appropriately qualified, demonstrate a strong safety focus and value the development and maintenance of client relationships. Sound communication skills and the ability to work effectively within a team environment are essential.


If you are looking for a challenging and rewarding career with global opportunities, then this could be the role for you.

Shaping tomorrow together

Bechtel is one of the most respected global engineering, construction, and project management companies. Together with our customers, we deliver landmark projects that foster long-term progress and economic growth. Since 1898, we’ve completed more than 25,000 extraordinary projects across 160 countries on all seven continents. We operate through four global businesses: Infrastructure; Nuclear, Security & Environmental; Energy; and Mining & Metals. Our company and our culture are built on more than a century of leadership and a relentless adherence to our values, the core of which are safety, quality, ethics, and integrity. These values are what we believe, what we expect, what we deliver, and what we live.

Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law.