Customer Serv Ops Rep (Portuguese Speaking)

Company Name: Keysight Technologies

Location: Penang, MY

Job Duration: 2022-01-13 to 2022-02-12

Overview

Job Description

Provides pre-sales and/or post-sales consulting to benefit Keysight customers in areas such as product/service order fulfillment processes, customer service
requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing
requirements, contract issues/administration or lease administration. Manages and coordinates the end-to-end customer experience (from order to
installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance
requirements related to customer sales contracts and product shipment. Resolves customer service issues for complex, multi-country or multi-regional
accounts. Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve
customer inquiries. Influences changes to production and/or shipping schedules and price changes. May identify and follow up on business opportunities.
May be responsible for project management of country, regional or multi-country projects.

 

  • Works on customer service assignments with broadly defined objectives
  • Solves straightforward issues, challenges and problems within field of specialization

Job Qualifications

  • Bachelors or Masters Degree or University Degree or equivalent.
  • Typically 2-4 years relevant experience for entry to this level.
  • Requires general proficiency with tools, systems and procedures to accomplish job. 

Job Function

Customer Service

 

Shift:

Night Job

Schedule:

Full Time (F)

Travel Required:

None

Employment Program:

Regular

Duration (Temp Positions Only):

Not Applicable

 

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Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

Candidates can be considered to work from the following locations:

APAC : Malaysia : Penang : Penang

Job ID : 43828