Customer Order Resolution Representative – Multiple Locations

Company Name: CenturyLink

Location: SHREVEPORT, LA, US - 71101

Job Duration: 2021-04-08 to 2021-05-08


About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

As a Lumen Customer Order Resolution Representative, you will be responsible for all contact center support activities.  You will provide outstanding customer service to internal and external customers. 

The Main Responsibilities

  • Place outbound calls to end user customers
  • Receive inbound calls from CLEC and Resale customers
  • Work Toll reports, Calling Card reports and other reports assigned (offline support functions)
  • Answer customer inquiries via e-mail, mail, fax or phone
  • Post and balance customer adjustments
  • Respond to customer needs and concerns in a prompt, courteous, and professional manner
  • Resolve customer problems to the customer's satisfaction
  • Complete and process customer complaints and communicate and coordinate resolutions to the appropriate customer or department
  • Effectively and efficiently resolve billing concerns and provide informational support to customers
  • Investigate and write change orders then forward for input where applicable

What We Look For in a Candidate

  • Minimum one year of customer service experience
  • Basic telephony understanding
  • Effective oral communication skills: pleasant phone voice, proper grammer, clear, effective and professional.
  • Abliltiy to understand details and research customer accounts
  • Willingness to work extended hours, weekends and holidays as necessary

Preferred Qualifications:

  • Previous experience in a call center environment

What to Expect Next

Requisition #: 248791

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.