Job Summary

The Connections team manages collaborative, meeting, and event space in eleven markets across the United States. Our customers are Wells Fargo Team Members, contract staff, and nonprofit organizations.

Key Responsibilities:

• Manages and books reservation requests; maintains room schedules through reservation system
• Responsible for responding and processing all incoming CPGA requests specific to their Connections site
• Provides consultative event coordination services to customers as required
• Responsible for room setups; assuring room configurations are correct
• Performs set-up and clean-up for beverage/catering service as needed
• Provides customers with facility, building, and room access utilizing EPAR online tool
• Maintains daily/weekly schedule boards and/or digital signage displays
• Educates customers on direct access resources (i.e. Space Finder, EPAR, approved caterers, etc.)
• Processes WANDA requests on behalf of customers requiring PC lab reservations
• Receives shipped materials; serves as point of contact for stored materials; ensures materials are delivered to the meeting room as designated
• Identifies and reports onsite building repairs; completes work orders and submits in timely manner
• Responsible for compilation and sending of customer surveys using designated IMS online tool
• Develops and maintains working relationships with Connections vendors (i.e. on-site security, porters, in-house caterers where applicable, etc.)
• Delivers consistent customer interactions across Connections locations through implementing uniform terminology, consistent email templates and standardized workflow processes
• Reviews monthly operational metrics, actively identify and share opportunities to increase utilization, raise Customer Service scores, lower cancellation rates and unfilled requests
• Drive community and customer events to Connections spaces
• Build Connections business and increase space utilization by understanding local Line of Business drivers and needs; build relationships with key WF partners
• May lead, manage or provide subject matter expertise for projects and initiatives
• Oversight of all incoming CPGA customer requests
• Responsible for allocating site specific requests to requested location sub-folders to be processed by onsite Connections team
• Responsible for answering Connections direct dial contact number in a timely manner; directs calls to appropriate site as needed
• Manages customer request emails sent to Connections shared mailbox
• Modifies reservations as needed and/or requested by Connections customers
   

Preferred Qualifications:

• 2+ years in project management and coordination experience
• Outstanding customer service skills
• Superior verbal and written communication skills
• Highly proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
• Experience working in technical/audiovisual environment
• Ability to work independently, prioritize effectively and make decisions when faced with ambiguity
• Ability to adapt quickly to change and maintain a flexible approach when providing customer support
• Able to remain mobile for extended periods during work day
• Able to work a flexible schedule to include evening and weekend hours
• Must be able to lift 50 pounds
• Work experience with reservation software platforms
• Catering or other food service-related experience
• Communications, Event Planning or Hospitality background