Req ID: 65769
Job Location: Irving Irving TX
Areas of Interest: Mortgage Servicing
BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies. .
At BOK Financial, our success starts with our incredible talent. We need a detail oriented customer service enthusiast like yourself to join our Mortgage Servicing group as a Collector, Mortgage Servicing. Bring your knowledge and passion for loan servicing to us.
About the Role
Your strong knowledge of mortgage servicing and attention to detail will set you up for success. You will be the representative to help solve delinquent mortgage issues and align those issues with regulatory requirements.
You will handle inbound and outbound calls in your portfolio each day. You will follow the defined processes and procedures to help resolve delinquencies and problem solve to help our customers with solutions and options. You will draw on your knowledge of regulatory requirements and take a solution oriented approach to support the bank and our customers.
What You Can Expect
You will use your strong communication and problem solving abilities to inform customers of their options on a daily basis. You will need to have attention to detail and be productive in a high volume environment. You will be empowered to make decisions and offer solutions that help the customers and the bank. You will work closely with your team to handle all the daily tasks and requirements and have a sense of accomplishment at the end of each day.
Each team member is responsible for their set of daily tasks, but all work together to ensure the day’s work is completed. They celebrate successes and find solutions together. They are a very close knit group that are all rowing in the same direction to deliver solutions and options to our clients.
We participate in group learning and idea sharing, and we practice candid communication through our open-door policy. Problems are brought to the surface, and so are solutions; we’re receptive to feedback and constructive criticism. We believe in personal and shared accountability.
How You’ll Spend Your Time
- You will have both inbound and outbound call responsibilities each day on your defined customer list.
- You will develop your own strategy around effective calling campaigns and resolutions.
- You will be given the tools you need to succeed and support our customers while making a direct impact every day.
- You will work closely with your team and manager to develop solutions and remedy delinquency matters.
We’d Like to Talk to You
COLLABERATION: Enjoy working in teams and across departments with a proficiency to follow-up and follow-through.
ORGANIZATION: You will need to be efficient to handle multiple requests, and prioritize your work.
PROBLEM-SOLVING: You are able to find solutions to complicated and challenging customer needs.
EMOTIONAL INTELLIGENCE: You will encounter unique situations with customers and coworkers, and you’ll need to show empathy and recognize clients’ emotions to guide your behavior and make good decisions.
DETAILED ORIENTED: You will follow our established standards and have good judgment to escalate situations when appropriate. Accuracy, follow up, and follow-through is vital for this role.
COMMUNICATION: You are an excellent writer and speaker with the ability to build relationships with clients and coworkers.
Education & Experience Requirements
This level of knowledge is normally acquired through 3-5 years of high volume collections experience.
Prior experience in Mortgage Collections is a plus.
BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!
Apply today and take the first step towards your next career opportunity!
BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.
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