Chicago CCTD Qualified One Desk – 90196969 – Chicago

  • Amtrak
  • US - IL - Chicago
  • 4 days ago

Company Name: Amtrak

Location: Chicago, IL, US - 60606

Job Duration: 2022-01-14 to 2022-02-13


Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

Chicago Control Center is welcoming applicants for its key leadership position of Train Director. Once selected, applicants would be considered for the operation of and all duties associated with passenger and freight movement on the lines and sections dispatched by the Center. The Center, and the position of Train Director, is open 24 hours per day, 7 days per week, including holidays. Candidates must be aware that they are subject to around the clock call periods and must be able to work when required any time of day or night, or any date on the calendar, without exception.


The Train Director position is an indispensable mission critical role for Amtrak Midwest and Long Distance Services, as well as Metra Suburban services and tens of thousands of freight cars per month. Candidates must be able to successfully manage high volume intense pressure safety critical tasks in logical sequences that assign a variety of priorities: ensuring organized execution of a railway enterprise in service to its customers and safety is a must.

Chicago Control Center employees are dedicated to the safe and efficient movement of all train traffic on territories dispatched. Qualified candidates must be able to work self-directed for up to 9 hours without break devoting both eye and ear to the vigilance required in managing the ceaseless regulated motion of: audio based transmissions via radio, telephone, and other electric communication devices; computer and paper based traffic management tasks; and other duties as required or assigned.

Train directors are required to execute and protect all aspects of the operation and have the leadership, courage, and stamina to detect errors and/or anomalies and take immediate action to protect and then resolve same in the fields of: track and infrastructure, communications and signals, passenger services coordination, rules and special instructions compliance, mechanical, and other railroad disciplines as needed.
Qualified candidates will have demonstrable success with computer based applications and are also able to follow ridged protocols, safety rules, and other special instructions as related to the operation of large complex computing systems governing detailed safety critical operations.

Qualified candidates will be responsible for managing traffic under GCOR operating rules and other Amtrak Special Instructions placed in effect; employees will be required to ensure trains keep to schedule under safe operating practice while ensuring accurate calculations of the meeting and routing of trains. Such candidates will also be expected to become familiar with all of their minimum and maximum run times to ensure excellent delivery of high speed passenger traffic while ensuring maintenance of the lines they dispatch as well as the movement of freight in between.
Candidates must be able to issue safe and clear direction to dozens of other leadership employees throughout their daily tour of duty both verbally and written without error.

Candidates must also take interest in the improvement of the business of train movement and must be able to work in multiple threads of concurrent conversations with both internal parties (trainmasters, yardmasters, other operating desks, CNOC, etc) and railroad groups as well as external railroad partners, adjoining territories, and other entities such as police, fire, and other emergency services when required.



Employees will be regularly monitored on the following areas:
1. Understanding and knowledge of the Passenger and Operating Timetables, Special Instructions, Safety Rules, Amtrak Standards of Excellence, and other Amtrak policies in effect
2. Appropriately apply the Operating, Special Instructions, and Safety Rules in effect
3. Appropriately apply application of CTC
4. Appropriately manage both passenger (high speed, long distance, and suburban) and freight traffic
5. Appropriately apply Track Bulletin and TSRB rules
6. Appropriately apply Track and Time and other Track Permit Rules
7. Understanding and Use of Dispatch, Communication, and Train Management Software
8. Knowledge and familiarity with the geography and characteristics of dispatch district
9. Knowledge and protection of the Federal Hours of Service Law, Federal Train Sheet Law, Federal Railroad Radio Rules etc.
10. Knowledge and protection of the Federal Hours of Service Law as it relates to the management of Train and Engine crew handling
11. Ability to prioritize and execute tasks in the appropriate order
12. Ability to plan ahead to recognize and resolve future conflicts
13. Ability to remain focused on duties performing such duties safely and logically under demanding scenarios
14. Ability to consistently take the safest course of action
15. Desire to create working leadership role amongst peers and field employees


Candidates must have 2-4 years of experience in Transportation, Logistics, Planning, Environment, Engineering, Infrastructure, Architecture or related discipline or a minimum of 2 years Train Dispatching or Air Traffic Control experience (or any Train Dispatching/ Rail Traffic Control course offered at an approved educational institution). Microsoft Excel, Word, Outlook; basic computer file system structures; ability to use various menu based computer software systems; ability to sit for period of up to 9 hours under mentally stressful conditions; ability to use a mouse and execute at least 1 movement and click every two seconds; ability to work any shift around the clock on any day or date; ability to ensure timely arrival for duty at the Center no matter what weather conditions prevail; strong written and verbal skills; ability to give and take direction; ability to read, learn, and apply a variety of railroad operating rules; professional leadership demeanor which fosters growth and success in self and others.


Candidates must attend and successfully pass Amtrak’s Train Director/ Train Dispatcher training program located in Wilmington, DE.

Must have excellent written and oral communication skills.


Preferences will be given to previously qualified train dispatchers, candidates qualified on operating rules, particularly GCOR, and those who have been in positions of demonstrable leadership whose functions were safety, sequence, or military operations related.

Requisition ID:76014
Posting Location(s):Illinois
Job Family/Function:Transportation 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine. 

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Transportation || Railroad Operations