Req Id: 283692
Accelerate your professional growth and development through career mobility.
AAA Alarm Systems Ltd., a Bell Canada Company and division of Bell Smart Home, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.
Position: Central Station Alarm Operator, AAA
The CMS operator’s overall objective is to attract and retain customers by providing outstanding customer service.
Role accountabilities:
- Responding to alarms and signals following customer protocols and standards as outlined
- Handle inbound alarm related telephone calls, dispatching authorities as required
- Provide after-hour support: Troubleshooting, creating, and scheduling service tickets
- Work with our customers to check signals, update information and provide reporting
- Actively participate in coaching sessions and complete mid and year-end performance reviews
Job requirements:
- Must be available to work day and weekend shifts (in a 7-week rotation schedule)
- At least six months’ customer service experience preferred
- Ability to listen attentively and to use the information provided by customers to tailor responses and actions to meet the customers' specific needs
- Strong customer service, analytical, and decision making skills
- Intermediate computer skills
- Superior attention to detail
- Ability to work independently and as a member of a team
- Security experience an asset
Bilingualism is an asset (English and French)
Additional Information:
Application Deadline: 04/14/2021
Position Type: Union
Position Level: Unifor Local 7
Job Status: Regular – Full Time
Job Location Address: Winnipeg, Manitoba
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, MB, Winnipeg
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