Call Center, Central Station Alarm Operator, AAA

  • Bell
  • CA - MB - Winnipeg
  • 1 week ago

Company Name: Bell

Location: Winnipeg, MB, CA

Job Duration: 2021-04-08 to 2021-05-08


Req Id: 283692


Accelerate your professional growth and development through career mobility. 


AAA Alarm Systems Ltd., a Bell Canada Company and division of Bell Smart Home, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.


Position: Central Station Alarm Operator, AAA


The CMS operator’s overall objective is to attract and retain customers by providing outstanding customer service.


Role accountabilities:

  • Responding to alarms and signals following customer protocols and standards as outlined
  • Handle inbound alarm related telephone calls, dispatching authorities as required
  • Provide after-hour support:  Troubleshooting, creating, and  scheduling service tickets
  • Work with our customers to check signals, update information and provide reporting
  • Actively participate in coaching sessions and complete mid and year-end performance reviews


Job requirements:

  • Must be available to work day and weekend shifts (in a 7-week rotation schedule)
  • At least six months’ customer service experience preferred
  • Ability to listen attentively and to use the information provided by customers to tailor responses and actions to meet the customers' specific needs
  • Strong customer service, analytical, and decision making skills
  • Intermediate computer skills
  • Superior attention to detail
  • Ability to work independently and as a member of a team
  • Security experience an asset


Bilingualism is an asset (English and French)


Additional Information: 
Application Deadline: 04/14/2021 
Position Type: Union 
Position Level: Unifor Local 7 
Job Status: Regular – Full Time 
Job Location Address: Winnipeg, Manitoba


Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.


Created: Canada, MB, Winnipeg


Bell, one of Canada's Top 100 Employers.