Associate Human Resources Transaction Management

  • Bell
  • CA - QC - Verdun
  • 4 weeks ago

Company Name: Bell

Location: Verdun, QC, CA

Job Duration: 2021-10-29 to 2021-11-28


Req Id: 331518

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Corporate Services is at the centre of the action, providing the support that enables Bell’s industry leadership. Our Corporate Security & Responsibility, Communications, Human Resources, Procurement & Value Creation and Real Estate teams work collaboratively to drive our corporate strategy forward.

Name and description of the hiring department:

The Employee Services group is responsible for providing support to employees of Bell Canada and its subsidiaries. These services include payroll administration, human resources transactions, and management of unionized employee transfers including Employees Discount Plan.


The assistant, Group HR transaction is responsible for interpreting, for analyzing, for explaining rules, and Human Resources policies. She confirms all the HR transactions of various levels of complexity with the applicants of all Bell Canada’s entities and assures the integrity of the information while meeting the very tight deadlines of execution and the high quality level planned by the agreements of service negotiated with our customers. She acts as intermediary between the various groups internal and external customers to assure the update and the preservation of the files of employees and retiree and the organizational structure of Bell Canada and their subsidiaries. She also makes recommendations with regard to the transactions and on the working processes such as the entries of data and has to support the administrative assistants and assure that the terms is respected.


Job Duties / Accountabilities:

  • Receive internal and external customer requests by telephone and in writing, analyze and reply to them within very precise timeframes, being sure to make the necessary corrections to avoid errors in payroll or benefits
  • Receive, analyze different documents related to benefits and treat them in different tools
  • Guide employees in HR administrative in using the various self-serve tools and refer them to the appropriate parties when necessary
  • Identify and evaluate problems and suggest appropriate solutions to the people responsible in order to contribute to improving our processes
  • Answer the requests of the customers and supply them the necessary coaching on the application of the processes and the HR policies as well as on the governmental legislations
  • Extract, handle, to investigate the reports of differences to assure the quality of the data and correct if necessary
  • Compile or extract statistics / reports to make the analysis while using various tools and databases


Essential Qualifications / Competencies:

  • French and English (read, spoken, written), fluent in the language with no significant limitation
  • MS Word – intermediate level
  • MS Excel – Intermediate level
  • Good organizational and planning skills, good priority management, ability to meet tight deadlines and manage stress well
  • Ability to work and develop in a constantly changing environment comprising multiple priorities, fluctuations in volume, and tight deadlines
  • Ability to deal with and influence sometimes difficult employees and customers, while demonstrating empathy, diplomacy and tact
  • Very detail oriented in order to ensure the accuracy of information provided to customers
  • Make quickly decisions, identify the obstacles, take the appropriate actions, show initiative and judgment and propose solutions and improvements to the processes
  • Provide accurate information to customers by telephone and in writing
  • Be recognized for team working


Preferred Qualifications / Competencies:

  • Good knowledge of SAP
  • Good knowledge of Dayforce/Ceridian
  • Call center experience


Working Conditions:

  • Regular business hours; from Monday to Friday 8:00 to 4:30
  • Occasional overtime


Job location address: 1 Alexander-Graham-Bell, Verdun (Quebec)


Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec.


Additional Information:
Position Type: Union 
Job Status: Regular – Full Time 
Job Location: Canada : Quebec : Verdun 

Flexible work profile: Remote
Application Deadline: 11/08/2021 


Please apply directly online to be considered for this role. Applications through email will not be accepted.


At Bell, we don’t just accept difference – we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: Canada , QC , Verdun


Bell, one of Canada’s Top 100 Employers.